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Welcome to the Royal Opera FAQ page.
Have a question? You've come to the right place. Browse the sections below for quick answers and everything you need for a smooth shopping experience. Still can't find what you're after? Drop us a line at support@royal-opera.com.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Our team is on hand to help, head to our Contact Us page or drop us an email at support@royal-opera.com.
WHAT IS OUR REFUND POLICY?
Every purchase comes with a 30-day refund window. Head over to our Refund Policy page for the full details.
DO YOU HAVE A PHYSICAL STORE?
We're purely online, no brick-and-mortar locations. That's how we keep our range broad and our prices competitive.
CAN I PLACE A BULK ORDER?
We do accommodate bulk orders. Get in touch with our support team and we'll work out the details with you.
DO YOU SHIP INTERNATIONALLY?
At the moment, we deliver within the United Kingdom only.
DO YOU OFFER FREE SHIPPING?
All UK orders ship free of charge. Full details can be found on our Shipping Policy page.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We prepare and dispatch your order within 2–3 business days (Monday to Friday). Once shipped, delivery takes 5–8 business days with one of our trusted carriers, bringing your total estimated wait to 7–11 business days. For more details, check our Shipping Policy.
HOW CAN I TRACK MY ORDER?
Simply head to the Track My Order page on our website and follow your parcel in real time.
WHAT IS YOUR RETURN POLICY?
Changed your mind? No problem, if something isn't right, we'll sort it. Return postage is your responsibility and there are no restocking fees. Full details on our Refund Policy page.
WHAT IF I RECEIVE A DEFECTIVE PRODUCT?
If your item arrives faulty, we'll make it right at no extra cost. Just reach out to us and send the item back within 30 days. More info on our Refund Policy page.
WHAT IS THE PROCESS FOR EXCHANGING A PRODUCT?
Everything you need to know about exchanges is covered on our Refund Policy page.
WHEN WILL I GET MY REFUND AFTER RETURNING A PRODUCT?
Once your return has been received and checked, your refund is sent back to your original payment method. Allow up to 10 business days for processing, plus any additional time your bank may need. Full details in our Refund Policy.
