1. Overview

This page sets out how Royal Opera handles payments for orders placed through our website. By completing a purchase, you agree to the terms described below.


2. Accepted Payment Methods

Royal Opera accepts the following methods of payment at checkout:
-> Visa
-> Mastercard
-> Apple Pay
-> Google Pay
-> Paypal
-> Klarna

Available options may vary depending on your device, location, or the payment provider in use at the time of your order.


3. Currency

All prices on the Royal Opera website are displayed and charged in British Pounds (GBP). This applies to all orders shipped to the United Kingdom.

VAT is included in the displayed price where required by law.


4. Payment Timing

Full payment is required at the time of placing your order, unless checkout indicates otherwise.

We will only begin processing your order once payment has been authorised and confirmed by your payment provider.


5. Payment Security

We take the security of your financial information seriously.

Every transaction is processed via encrypted connections through established third-party payment providers that comply with UK and international data security standards.

Royal Opera has no access to and does not retain your full card or banking details at any point.


6. Non-Payment and Recovery

Should a payment fail, be disputed, result in a chargeback, or remain outstanding for any reason, Royal Opera reserves the right to take appropriate recovery action.

This may involve suspending or cancelling the order in question, restricting access to future purchases, or where necessary, referring the matter to a collections service and pursuing any legally applicable charges.


7. Changes to This Policy

We may revise this Payment Policy at any time. Any updated version will be published directly on this page and takes effect immediately upon posting.

We recommend checking this page periodically. Continued use of the website following any changes constitutes your acceptance of the revised terms.


8. Questions

For any payment-related queries, please visit our FAQ section or get in touch with our support team via the contact details below.


9. Contact Details

Website: Royal Opera — royal-opera.com

Registered address: 194 Thomas St, Sheffield City Centre, Sheffield S1 4JR, United Kingdom

Email: support@royal-opera.com
Phone: +44 7488 813678

Customer support is available by email from Monday to Friday, 9:00 am to 5:00 pm (GMT). Most enquiries are answered within 48 business hours.